The Patients Association and Helpline

The Patients Association is the national non-disease specific helpline for anyone trying to navigate the often complex health and social care systems in the UK. The helpline service is free and confidential. The practical information and guidance the helpline gives covers: 

• access to treatments
• how to make a complaint
• social care
• patient’s rights and responsibilities
• changing your GP or dentist
• seeing your medical records

The helpline will often signpost callers to other organisations when appropriate.